Refund policy

Order Refund Policy

Our policy is valid for 30 days from the date of purchase. We do not offer refunds however you can return the product for an exchange. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you an exchange. 

Exchange Requirements 

The following criteria must be met to qualify for an exchange:

• The product is defective.
• The product must be in original packaging.
• The product must be unused.

To ensure the above criteria have been met, all returns will be inspected.If the product does not meet the listed criteria, we reserve the right to not issue an exchange. Perishable goods are completely exempt from being returned. 

Proof of Purchase 

To complete your exchange, we require a receipt, purchase order, or other proof of purchase. Please note that without proof of purchase, we will not do an exchange.

Sale and Clearance Items

Only regular-priced items may be exchanged, unfortunately, sale or clearance items cannot be exchanged. 

Shipping Items 

To return an order you must contact us first. 

Returns can be mailed to 1615 Lakes Pkwy, Suite C, Lawrenceville, GA 30043. You will be responsible for paying the shipping costs regarding the times that you wish to exchange. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.

Contacting Us

If you would like to contact us concerning any matter relating to this Refund Policy you may send an email to motivatedinnovations@gmail.com

 

This document was last updated February 2025.